Increase Productivity

Manual tasks take time. They must be performed linearly by humans who are unable to consistently perform to the highest standards. Automation reduces the number of tasks you and your employees would otherwise need to do manually. This frees up their time to work on items that add genuine value to the business, allowing them to be more innovative and increasing your employees’ levels of motivation. Automation greatly increases productivity by allowing your businesses to get more done in the same amount of time, or grow without continually recruiting staff.

Reduce Risk

Substituting human vulnerabilities with the accuracy of a machine, bypasses the risk of expensive costs associated with manual errors and inefficiencies. Late payments, slow sales approvals, and payments for goods never received are all very expensive errors. Businesses without automated systems in place find themselves relying heavily on key individuals. Too much information exists in Excel spreadsheets or in the heads of their employees. What if a key employee was to leave? Are all the key "out of system" Excel spreadsheets backed up effectively? Automation reduces such risks by centralisation.

Data Accuracy

An automated system not only lets you see the status of any individual item, it also gives you the bird’s-eye view of your whole business. Imagine what you could do with several months of data from an automated system. You could track how many requests came in, how many were approved, how many got rejected, time spend on each task, which ones took the longest to complete, and so on. This data enables you to identify your bottlenecks and issues quickly. Furthermore, if a client calls and needs information about their order, they may experience poor customer service if data is incorrect or slow to retrieve.

Accountability

With many different systems in place, it can be difficult to know exactly what is happening at every moment. Without automation of tasks or in support of workflow, keeping on top of customer interactions become challenging. Inevitably, employees can get side-tracked and allow customer tasks to fall through the cracks. Automation solves this issue by either replacing the need a human to carry out a task, or provide automated reminders and escalations. This develops increased accountability, visibility, and centralised processes required for your company to grow and serve more clients.